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General Questions

 

Q: “Do you deliver every image you shoot?”

A: No we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise in processing thousands of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.

 

Q: “Does your studio provide videography services?”

A: No, but we have a list of our most preferred videographers we would love for you to choose from if you go that route. Photography and videography is reliant on teamwork. We feel it’s best to choose companies that work well together.

Q: “Have you shot at my venue before?”

A: We have shot at hundreds of venues so there is a good chance that we have. If we have not however we will be sure to perform a thorough walk-through with you prior to your wedding day.

 

Q: “Do you guys do destination weddings? What additional fees are associated with destination weddings?”

A: While dmfoto is based out Richmond, we serve clients all around the world. Our destination wedding photography packages are simply our standard packages plus the cost of travel and reasonable accommodations if necessary.. Email daniel@dmfoto.com for details.

 

 

Q: “Do you provide partial day coverage?”

A: We do not provide partial day coverage on Saturdays. On weekends we only accept clients that require at least 6 hours of coverage or have a budget of $1,995.00 and above. Depending on our schedule we may do partial day coverage for Friday, Sunday and any weekday weddings.

 

Q: “Does your studio do headshots, individual portraits, family portraits, commercial photography, or other types of photography?”

A: Although we specialize in Weddings and Events, we are a full service photography studio. Please contact for any information on services we may be able to help with. If not, we can provide a list of references that can.

 

Q: “Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?”

A: Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and event photography; and we would love to cover your celebration.

 

Style and Quality Questions

 

 Q: “What is your photography style?”

A: The dmfoto team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery.

Q: “Can I see a full event from start to finish?”

A: Yes! We pride ourselves on the consistency of our work. We understand all photographers put up their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from the photographer they meet with to see how well the photographer performs throughout the day.

 


Q: “My venue is really dark. How does your studio handle these situations and can I see samples?”

A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get bright crisp pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and extremely professional quality lenses.  

 

Post Production Questions

 

 Q: “Do you touch up all the images on our image DVD?”

A: Yes we do. Every image we deliver is post produced with our unique style of basic post production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones, or other common photography flaws.

 

 Q: What is the difference between advanced and custom; and are there additional costs for custom retouch?

A: Advanced post production includes touch ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene, and other custom work. We may charge for the custom post production, as the time required ranges depending on the complexity of the project. Please contact our studio for a quote for custom post production.

wedding day questions

 Q: “How many hours do you suggest we set aside for wedding day photo’s?”

A: The amount of time we suggest you set aside for photos depends on the time of day.

Preparation Shots – Duration: 2  hours
Ideally we would have 30 minutes for the girls and 30 minutes with the guys. The first hour is dedicated to detail shots and photographs of the bridal party getting ready.

Family Formals – Duration: 1 hour
When we do family group photos, we like to try to keep this to immediate family only. Parents, grandparents, brothers and sisters. Typically this is done at the altar but we can do it at any location you like. Also, have one person from each side of the family that is really organized (and loud) to move people in and out of photo’s. We will also take the bridal party out for some fun shots and finish up with photos of just the bride and groom. If the bride and groom are interested in doing a first look, we may be able to do most all of this prior to the ceremony.

 Q: “I have a lot of downtime in between events on my wedding day. Will I be charged for that downtime?”

A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of wedding day delays. In many cases, we use that “”downtime”" to take you and your significant other out for a photo session or more family portraits.

 

Q: “What happens if we go over the contracted amount of time?”

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time; and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30 minute increment.

 

Q: “Why do we need to charge for additional coverage?”

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are additional costs of having the team stay for additional hours. The second shooters all require additional compensation. Furthermore, the additional photos taken all need to be post produced, adding to our overall costs.

 

Engagement Session questions

 Q: “When can we expect to see our photos from our engagement session?”

A: Post production for engagement sessions are completed within two weeks after the date of the shoot. If you require the images to be completed prior to two weeks after the date of the shoot, a rush-process fee of $100.00 will be charged.

 

Q: “When should we do our engagement session?”

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least eight weeks prior to the wedding date due to the time necessary to post produce each image (2 weeks) and complete your product order(s) (2 weeks).

 

Q: “Can we schedule our engagement session for the weekend?”

Because most weddings occur on weekends, we do not shoot engagement sessions on weekends. If you can only do your engagement session on weekends, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on weekdays because locations are typically less crowded.

 

Q: “How many images do you typically deliver from bridal and engagement sessions? From a wedding?”

We typically deliver anywhere from 30-50 images per 2 hour engagement shoot and for weddings we typically deliver 70-80 images per hour.

Q: “When and where can we view our bridal and engagement pictures?”

Your engagement session images will be completed within two weeks after the date of the shoot. If you require the images to be completed prior to two weeks after the date of your shoot, a rush-process fee of $100.00 will be charged, unless other terms were discussed. Photos will be posted online to a private link or we can setup a meeting for viewing and ordering.

 

Albums,Prints,Books questions

 Q: “How long does it take to get my prints?”

Product creation times vary; however in general, print orders will be completed within two weeks after the product order is submitted.

Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

 

Q: “How long does it take to get my album?”

As with our other products, production times vary. However you can expect to receive your album 5-7 weeks after placing the order. The process before placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two, others take over a year.

Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

 


Q: “How long does it take to get my sign-in book?”

The sign in book takes around 4-6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changed you request.

Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

 


Q: “What albums companies do you offer?”

We work exclusively with 2 print and album companies that produce the highest quality images and books. For personal and professional reasons, we do not disclose the names of these companies we work with.

 

Q: “How many pages and images do we get in our wedding day album?”

A: Our signature albums start at 20 pages and 60 - 75 images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.

 

Q: “Can I add more pages and images to my album?”

A: Each additional page can be added for additional cost and includes the design time/revisions.

 

  Q: “How do I get started on my wedding album?”

The Wedding Album Design Process is outlined in our photography contract. All albums are pre-designed by Daniel and there is a process of doing whatever sets of changes that may be necessary.

 Q: “What size can we print our photo’s up to with our full resolution image DVD?”

A: In most cases, you can print your photos up to 20×30 without any quality loss. If you’d like to print larger than 20×30, additional post-production will be required. For pricing on these services, please contact our studio.

 Q: “What rights do I have to the digital prints?”

A: You have the right to reprint images whenever you want, wherever you want. However you may not sell your images for a profit or publish your images without the written consent of dmfoto llc.


Q: “Do you provide the RAW files from my engagement session and/or wedding day?”

A: Each of our packages comes with a full resolution image DVD. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However if you absolutely want your RAW images, we will provided them to you along with our post-produced JPEG’s for an additional fee of $1,000.

 

Q: “How many images do you deliver on the image DVD?”
A: For a wedding we deliver 60-80 images per hour of coverage.

 


Q: “Do you provide the digital negatives after the shoot?

A: Yes we do. All of our packages come with Full Resolution image DVDs.

 


Q: “What happens if my image dvd arrives damaged?”

A: If your image DVD arrives in the mail damaged, please contact our studio and we will immediately send out another copy.

 

Q: “What if I lose my image DVD?”

A: There is a $50 replacement charge for image DVDs. We strongly suggest you make at least one copy of the DVD when you receive it from us.

 

 Equipment questions

 

Q: “What type of camera/equipment do you use?”

A: We exclusively use Canon cameras, lenses and flash units. We do not bring any additional lighting stands or fixtures to any events unless prior discussed. We carry a minimum of 4 cameras at every event we shoot.

 

business Insurance and image backup questions

 


Q: “Do you backup our images? How can we ensure that our images won’t be lost?”

A: We have never lost an image from a wedding due to the following backup workflow for each our events:

Immediately after an event, images are downloaded from CF cards onto hard drives and RAW files are immediately backed up onto DVD and external drives. Once the images are completed we upload the images to an offsite location and burn another copy for our archives. At any given point, there are at least two copies of the files.

 

Q: “Do you have liability insurance?”

A:Yes. Many venues require the photographer to have Liability Insurance. So before hiring Uncle Joe, make sure he’s covered.

Meeting Policy questions

 

Q: “We live out-of-town. Is it possible for our family/friends to meet with you instead?”

We’d love to meet your relatives, answer their entire questions and review our work with them. If possible, we’d like to at least chat on the phone with you to get to know you better.

 


Q: “We’re really busy and won’t be able to meet. Are there any other options?”

A: We would love to meet with you prior to your engagement shoot or wedding; however if you’re somehow too busy or too far away, we can handle everything remotely. Just think about what you hope to achieve from that meeting and we can think of ways of achieving them. For example, if one of your goals is to see more work, we can gladly show you complete events online. If your goal is to talk about packages and get a sense of the photographer’s personality, telephone calls and Skype appointments can be arranged.

 

Q: “Do you travel to meet clients?”

A: Due to the limitations of our schedule, we currently do not travel to meet clients. We also have a studio with a full gallery of prints and albums to view. Plus, we may have coffee and baked treats for you as well ;)  


Q: “How do I set up an appointment to meet you in person and see some of your work?
A:  visit the Contact page www.dmfotoweddings.com  or send Daniel an email at Daniel@dmfoto.com

 

 

Payment and tax questions

 Q: “How do I reserve you for my date?”
A: All dates are reserved once we receive your signed contract and retainer payment. All packages are broken down into 2-5 equal payments, depending on time of year and package choice.

 

Q: “What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?”
A: Standard rates apply for overtime. Overtime is billed at the rate of $250/hour per. 


Q: “Is there an additional fee if we pay via credit card?”
A: No, there is no fee for credit card use.

 


Q: “If we cancel the wedding, will we receive our retainer back?”
A: Unfortunately no. Retainers are used to reserve your date. Once we’ve reserved your date we do not accept new clients for your date. Retainer fees are $300x the number of hours on your wedding day. For example, if you book us for an 8 hour wedding day, $2,400 of that package is non-refundable. Any payments made beyond that would be refunded.

 


Q: “If we change our wedding to a different date, will we be able to use our deposit towards a future date?”
A: Yes. However, if rates change from your original date to your new date, the new rates will apply. We must also be available for that date so please contact us as soon as possible if there is a potential change of date.

 

Q: “Are there travel fees associated with the Engagement Session and/or Wedding Day shoot(s)?”
A: For all portrait sessions and weddings, the first sixty miles roundtrip (30 miles each way).

 


“Why do you charge travel fees?”
Travel fees are not intended to nickel and dime our clients. The primary purpose is to provide adequate compensation for our photographers and our lighting assistants for the additional time spent in travel. Trips to Chalottesville, for example, can take over an hour each way, time for which we have to compensate our team. For this reason, coupled with the costs of reimbursing the team for the actual costs of travel, these fees are unfortunately necessary.

 


Q: “Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the offseason?”

A: Yes, we do offer offseason discounts and non-weekend wedding discounts. We consider our offseason to go from November 25 – March 15.

 

Q: “If I pay for my package in cash will we be able to avoid paying sales tax or receive a discounts?”

A: Unfortunately, collecting in cash does not exempt a photography studio from paying Virginia sales tax on the amount of the entire package price when a physical product is delivered, whether that product be an album, image DVD or any other physical product. However, we do offer tax-free services and packages that fall within Virginia State Law if you would like a service only package.